Shipping Policy

1. Shipping Partner & Fulfilment

2. Shipping Costs

3. Estimated Delivery Times

4. Tracking & Delivery

5. Unclaimed or Returned Packages

6. Damaged or Lost Orders

7. Questions?

 

Last updated: 10 May 2026

This Shipping Policy outlines how orders from Oslo Art Prints are fulfilled, shipped, and delivered. All purchases are made through Douglas Carr Photography (Org. nr 935 610 001), trading as Oslo Art Prints, and are subject to our Terms & Conditions and Norwegian consumer protection law.

1. Shipping Partner & Fulfilment

• All print orders are custom made to your personal order specifications once your order has been placed. Specifications such as size, product medium and finish choice between fine art paper, aluminium or aluminium with a frame by our printing partner LabKorner and delivers to the ground floor of your delivery address by DHL international couriers. Special orders to Oslo local collectors only could be printed locally by Fotopapir AS using certified archival materials and professionally framed with UV protected museum quality glass and can be picked up from Oslo Art Prints. Framing options and prices will be discussed and quoted for as they are made to the clients request of framing and mounting options. This ensures efficient delivery and excellent print quality.

2. Shipping Costs
All orders other than special Oslo local orders are shipped worldwide by DHL. See shipping country list zone, cost and estimate delivery time here

                    45x30         90x60            150x100               180x120

Zone 1         kr115           kr290             kr464                    kr697

Zone 2         kr185          kr418              kr640                     kr931

Zone 3         kr185           kr418             kr640                     kr931

Zone 4         kr450          kr790             kr1000                   kr1000

Indicative delivery time : 2 weeks for a delivery in Europe - 3 weeks for a delivery out of Europe

• Zone 1 : France, Belgium, Italy, Germany, Austria, Spain, Luxembourg, Netherlands, Portugal
• Zone 2 : Sweden, Ireland, Denmark, Greece, Poland, Czech Republic, Slovakia
• Zone 3 : Switzerland, Norway, UK
• Zone 4 : Canada, Mexico, USA, Australia, China, South Korea, Hong Kong, Israel, Japan, Singapore, Thailand, Lebanon

*DHL Home delivery only deliver to the ground floor.

3. Estimated Delivery Times

Delivery typically takes 7–25 days, depending on your location. See location zones here. These are estimated timeframes and not guaranteed. Delivery times may be affected by weekends, public holidays, customs clearance, or seasonal demand (e.g., Christmas).

You will receive a tracking link via email once your artwork has been dispatched. This link will provide the latest delivery estimate from our shipping partner.

Special orders that include framing to Oslo local collectors will be given once an order has been confirmed and payment received.

4. Tracking & Delivery

Once your order has been printed and dispatched, you’ll receive a shipping confirmation email with tracking information. This email may be sent via our print partner's logistics system and appear under the sender name “Art Prints.” Be sure to check your spam/junk folder.

If you do not receive your dispatch email within 5 business days, please contact us at osloartprints@gmail.com

5. Unclaimed or Returned Packages

All artworks sold by Oslo Art Prints are limited edition prints custom-made to each individual collector request and according to Norwegian law (Angrerettloven § 22(e)) are exempt from the right of return.

If a customer fails to be home on the delivery time and to collect the package from DHL warehouse it is returned to our printing partner and the order will not be refunded. The customer may be held responsible for any additional shipping or handling fees incurred as a result of the unclaimed delivery.

If you're unable to collect your package, please contact DHL with your tracking info as soon as possible to arrange redelivery or pickup.

For other inquiries, contact us at osloartprints@gmail.com

6. Damaged or Lost Orders

If your package arrives damaged Please take photographs of the box and ensure the DHL delivery person make a note of it before you sign for the delivery or does not arrive within 21 days after dispatch, please contact us as soon as possible at osloartprints@gmail.com

 Include:

• Your order number
• A description (and photo, if applicable) of any damage
• The tracking number 

We will investigate with our print and courier partners and do our best to resolve the issue promptly.

7. Questions?

For questions related to shipping, delivery, or tracking your order, feel free to contact us:

Oslo Art Prints: Email: osloartprints@gmail.com