Shipping Policy

Shipping Policy

Last updated: 16 June 2026

This Shipping Policy outlines how orders from Kaffe og Kunst are fulfilled, shipped, and delivered. All purchases are made through Douglas Carr Photography (Org. nr 935 610 001), trading as Kaffe og Kunst, and are subject to our Terms & Conditions and Norwegian consumer protection law.

Coffee Shipping Policy ☕️

  1. Shipping Partner & Fulfilment 
    2. Shipping Costs 
    3. Estimated Delivery Times 
    4. Tracking & Delivery 
    5. Unclaimed Packages 
    6. Damaged or Lost Orders 
    13. Questions?

1. Shipping Partner & Fulfilment

All coffee orders are shipped via Bring/Posten. Orders are dispatched weekly every Tuesday, freshly roasted, with the aim of reaching you before the weekend. Please note that once the parcel is handed to Bring/Posten, delivery timelines are outside our control and delays may occasionally occur.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, quantity, and destination of your order. A standard 500g order typically costs kr 65 to ship within Norway. The exact cost will be displayed before you confirm your order.

3. Estimated Delivery Times

We dispatch all coffee orders on Tuesdays. Delivery within Norway typically takes 1–3 business days after dispatch, though this is not guaranteed. Delays due to public holidays, high demand periods, or carrier disruptions may occasionally occur.

4. Tracking & Delivery

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. Bring/Posten may also send you a direct notification via SMS or email once your parcel has been scanned into their system. If you have not received tracking information within 2 business days of a Tuesday dispatch, please contact Kaffe og Kunst.

5. Unclaimed Packages

If your parcel is not collected and is returned to us, a return handling fee of kr 150 will be charged, as we are invoiced for returned shipments. Please ensure your delivery address is correct and that you collect your parcel promptly. If you are unable to collect, contact Bring/Posten with your tracking number to arrange redelivery or pickup.

6. Damaged or Lost Orders

All artwork included with your coffee order is packed in a protective cellophane envelope and carefully placed in the shipping box. If your parcel arrives seriously damaged, please:

  • Photograph the box before opening it
  • Make a note with the postal staff at collection, or open a case with Bring/Posten
  • Photograph any damage to the contents after opening
  • Email Kaffe og Kunst with your order number, photos, and a description of the damage

We will do our best to resolve the issue promptly.

Art Shipping Policy 🖼️

7. Shipping Partner & Fulfilment 
8. Shipping Costs 
9. Estimated Delivery Times 
10. Tracking & Delivery 
11. Unclaimed or Returned Packages 
12. Damaged or Lost Orders 
13. Questions?

7. Shipping Partner & Fulfilment

All print orders are custom made to your personal order specifications once your order has been placed. Specifications such as size, product medium and finish choice between fine art paper, aluminium or aluminium with a frame are produced by our printing partner LabKorner and delivered to the ground floor of your delivery address by DHL international couriers. Special orders to Oslo local collectors only could be printed locally by Fotopapir AS using certified archival materials and professionally framed with UV protected museum quality glass and can be picked up from Kaffe og Kunst. Framing options and prices will be discussed and quoted for as they are made to the client's request of framing and mounting options. This ensures efficient delivery and excellent print quality.

8. Shipping Costs

All orders other than special Oslo local orders are shipped worldwide by DHL. See shipping country list zone, cost and estimated delivery time here.

                    45x30         90x60           150x100             180x120

Zone 1         kr115           kr290             kr464                 kr697

Zone 2         kr185           kr418             kr640                 kr931

Zone 3         kr185           kr418             kr640                 kr931

Zone 4         kr450           kr790             kr1000               kr1000

Indicative delivery time: 2 weeks for delivery in Europe – 3 weeks for delivery outside Europe

  • Zone 1: France, Belgium, Italy, Germany, Austria, Spain, Luxembourg, Netherlands, Portugal
  • Zone 2: Sweden, Ireland, Denmark, Greece, Poland, Czech Republic, Slovakia
  • Zone 3: Switzerland, Norway, UK
  • Zone 4: Canada, Mexico, USA, Australia, China, South Korea, Hong Kong, Israel, Japan, Singapore, Thailand, Lebanon

*DHL Home delivery only delivers to the ground floor.

9. Estimated Delivery Times

Delivery typically takes 7–25 days, depending on your location. See location zones here. These are estimated timeframes and not guaranteed. Delivery times may be affected by weekends, public holidays, customs clearance, or seasonal demand (e.g., Christmas).

You will receive a tracking link via email once your artwork has been dispatched. This link will provide the latest delivery estimate from our shipping partner.

Special orders that include framing to Oslo local collectors will be given once an order has been confirmed and payment received.

10. Tracking & Delivery

Once your order has been printed and dispatched, you'll receive a shipping confirmation email with tracking information. This email may be sent via our print partner's logistics system and appear under the sender name "Art Prints." Be sure to check your spam/junk folder.

If you do not receive your dispatch email within 5 business days, please contact Kaffe og Kunst.

11. Unclaimed or Returned Packages

All artworks sold by Kaffe og Kunst are limited edition prints custom-made to each individual collector's request and according to Norwegian law (Angrerettloven § 22(e)) are exempt from the right of return.

If a customer fails to be home at the time of delivery and does not collect the package from the DHL warehouse, it will be returned to our printing partner and the order will not be refunded. The customer may be held responsible for any additional shipping or handling fees incurred as a result of the unclaimed delivery.

If you're unable to collect your package, please contact DHL with your tracking information as soon as possible to arrange redelivery or pickup.

For other inquiries, contact Kaffe og Kunst.

12. Damaged or Lost Orders

If your package arrives damaged, please take photographs of the box and ensure the DHL delivery person makes a note of it before you sign for the delivery. If your order does not arrive within 21 days after dispatch, please contact Kaffe og Kunst as soon as possible.

Include:

  • Your order number
  • A description (and photo, if applicable) of any damage
  • The tracking number

We will investigate with our print and courier partners and do our best to resolve the issue promptly.

13. Questions?

For questions related to shipping, delivery, or tracking your order, feel free to contact Kaffe og Kunst.